PNBAA Lunch & Learn with Critical CRM

Join the PNBAA Safety & Security Committee and PNBAA community for part two in a three part lunch and learn series in 2025. 

Part two of this three part educational series will be an engaging session from Critical CRM on the topic of Normalization of Deviance: Combating Complacency and Strengthening Procedural Discipline. This session will explore the subtle and often insidious nature of procedural drift - commonly referred to as the "Normalization of Deviance." It highlights how operational norms can quietly shift over time as frontline practices adapt under organizational pressures.

Questions to be discussed:
- How do flight departments slowly, and often unknowingly, drift toward unrecognized or systemic risk?
- What influence do individuals and organizational culture have on this dynamic?
- Most importantly, how can we effectively identify and mitigate this drift before it manifests as a safety issue?The afternoon will begin with check in at 1100. Lunch will be available at 1130 generously provided by Critical CRM. Presentation will kick off shortly after 1200. 

Registration is free to all PNBAA members and is $30 for all non-members in support of the PNBAA scholarship fund. 

Thank you to Critical CRM for their generous support and participation.

Questions? Contact us at info@pnbaa.org for more information.